Privacy policy

1. Data Controller

The data controller is ROLLICO Rolling Components Spółka z ograniczoną odpowiedzialnością s.k registered office: ul. Cegielniana 21, 42-700 Lubliniec, Poland; e-mail: office@rollico.com.pl, phone: 00 48 34 351 04 30. For data protection matters you may contact us at the e-mail address mentioned above.

2. Types and Sources of Personal Data

We process data you provide directly (e.g. via contact forms, orders, registration) and data collected automatically when you use the website (e.g. cookies, server logs). Categories: name, e-mail address, delivery address, phone number, billing data, technical data (IP address, browser type, access times) and other information necessary for the purposes described below.

3. Purposes of Processing and Legal Bases

We process personal data for the following purposes:

1. Performance of a contract or order - based on Article 6(1)(b) GDPR.
2. Communication and handling of inquiries - based on the legitimate interest of the controller in responding to customer requests and maintaining business relations (Article 6(1)(f) GDPR) or on the user’s consent (Article 6(1)(a) GDPR), where applicable.
3. Sending newsletters and marketing activities- based on the user’s consent (Article 6(1)(a) GDPR).
4. Customer satisfaction and service quality surveys - based on the legitimate interest of the controller in improving service quality and maintaining positive customer relations (Art. 6(1)(f) GDPR).
5. Ensuring website security, preventing misuse, and diagnosing technical issues - based on the legitimate interest of the controller (Art. 6(1)(f) GDPR).
6. Compliance with legal obligations (e.g. accounting, tax) - based on Art. 6(1)(c) GDPR.
7. Cookies and similar technologies - strictly necessary cookies are processed based on legitimate interest (Art. 6(1)(f) GDPR); analytics and marketing cookies are processed based on user consent (Art. 6(1)(a) GDPR).

4. Recipients of Data

Data may be disclosed to third parties who support our operations (IT service providers, payment processors, couriers) under data-processing agreements. We will disclose data to public authorities only when required by law.

5. Data Retention

We retain personal data only as long as necessary for the purpose of processing, including to comply with legal obligations (e.g. accounting records), or until the user withdraws consent or objects. Exact retention periods depend on the data category and purpose.

6. Data Subject Rights

You have the right to access your data, rectify it, request erasure (“right to be forgotten”), restrict processing, data portability, object to processing (where applicable), and withdraw consent at any time (if processing is based on consent). You also have the right to lodge a complaint with the relevant supervisory authority (e.g. the President of UODO in Poland).

7. Cookies

The website uses cookies. Strictly necessary cookies are used without consent; analytics and marketing cookies require the user’s prior consent. Users can manage cookie preferences via their browser settings or the cookie consent tool on the site. See our Cookie Policy for details.

8. Security Measures

We implement appropriate technical and organizational measures (encryption, access control, backups) to protect personal data against unauthorized access, loss or alteration.

9. Changes to This Policy

We may update this Privacy Policy due to changes in the law, business model, or services. Significant changes will be communicated appropriately (e.g. notice on the website).

10. Contact & Complaints

For any requests regarding your rights or questions about this Privacy Policy contact us at: office@rollico.com. or at our registered address: ul. Cegielniana 21, 42-700 Lubliniec, Poland. You may also lodge a complaint with your local supervisory authority (e.g. UODO for Poland).